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GAME FAQS
GAME MANUAL
QUICKSTART GUIDE
MISSION EDITOR
ROE
NETWORK STATUS
SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS
AMERICA'S ARMY SUPPORT NETWORKThere are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.
Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!
- + Gameplay
- What is Steam and why do I need it?
- Do I have to pay for Steam or a Steam Account?
- Is my Steam Account linked in any way with my AA3 account?
- Which ports do I need to open on my router for Steam?
- How do I get new updates for AA3 using Steam?
- How do I install AA3 on a different hard drive or in a different location than the default?
- How do I move my Steam installation?
- How can I transfer AA3 to another computer if I used Steam
- How can I protect my Steam account?
+ Known issues
+ System Req.
- Steam
+ Punkbuster
+ Deploy Client
QUESTIONS & ANSWERS FOR: STEAM
1. WHAT IS STEAM AND WHY DO I NEED IT?
Answer:^ Go to Top
Steam is gaming community software that offers players pay to play and free games. Steam is also a good way to download AA3 free. Not only does Steam offer all sorts of other games; they also offer ways of staying up to date in the gaming community. You can in-game chat and also use Steam's VOIP (voice over internet protocol). Steam also offers an easy way to keep all of your games organized on your computer and keep them up to date. So, stop by Steam and setup your free account and start gaming with others that have the same desire about gaming. http://www.steampowered.com
2. DO I HAVE TO PAY FOR STEAM OR A STEAM ACCOUNT?
Answer:^ Go to Top
No, you do not. Steam may be downloaded free of charge from http://www.steampowered.com. Once you have installed Steam, you may create a free Steam account from the window that opens when the Steam client is started.
3. IS MY STEAM ACCOUNT LINKED IN ANY WAY WITH MY AA3 ACCOUNT?
Answer:^ Go to Top
No, your Steam account is only used to gain access to download and update AA3 through the Steam client. There is no connection to your AA3 game account.
4. WHICH PORTS DO I NEED TO OPEN ON MY ROUTER FOR STEAM?
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Your network must be configured to allow Steam access to the following ports (in order from highest to lowest priority for QoS users):
Steam Client:
- UDP 27000 to 27015 inclusive (Game client traffic)
- UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
- TCP 27020 to 27050 inclusive (Steam downloads)
Dedicated or Listen Servers:
- TCP 27015 (SRCDS Rcon port)
5. HOW DO I GET NEW UPDATES FOR AA3 USING STEAM?
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Answer: Steam offers an update feature for every game that they host. By default, all games will automatically update when Steam is started. If you are the kind of person that leaves their computer on all the time with Steam on, then by the time you get home from work, school, or play; America's Army 3 should be already updated and ready to play.
How to ensure that America's Army 3 is auto updating:
1. Open Steam.
2. Go to the "My Games" tab.
3. Right click on the America's Army 3 icon.
4. Select the properties option.
5. A popup box appears and you will select the "Update tab".
5. In the drop down box you will have two selections. Select the "Always keep this game up to date". This is the default option through Steam.
6. Press close.
Now America's Army 3 will look for updates every time Steam is started.
NOTE: If you have a slower internet connection or are using a wireless connection; you may find that you will want this option turned off. This is because Steam can start updating America's Army or any other game(s) while you are playing. This could possibly cause issues with latency (lag).
6. HOW DO I INSTALL AA3 ON A DIFFERENT HARD DRIVE OR IN A DIFFERENT LOCATION THAN THE DEFAULT?
Answer:^ Go to Top
Steam installs to the following folder by default:
C:\Program Files\Steam
And files for AA3 are stored in the following folder by default:
C:\Program Files\Steam\SteamApps\Common\America's Army 3
During the installation of Steam, you have the option to install Steam to a location other than the default. Since Steam relies on the AA3 game files residing in the SteamApps\Common\America’s Army 3 folder, your game files will go to whatever folder you have Steam installed in. The game files must be in the SteamApps\Common\America’s Army 3 folder in order to function.
7. HOW DO I MOVE MY STEAM INSTALLATION?
Answer:^ Go to Top
Warning: It is highly recommended that you create a backup of your SteamApps folder before attempting this process. Neglecting to do so may result in a loss of all of your game content should something go wrong.
If you're low on space on the drive you have Steam installed, you can move the Steam folder to a different location. Here's an example of how to move the Steam installation between two hard drives:
Log out and exit Steam
Navigate to the folder where Steam is installed (by default: C:\Program Files\Steam\)
Delete all of the files and folders except the SteamApps folder and Steam.exe
Cut and paste your Steam folder to the new location, for example: D:\Games\Steam\ Launch Steam Steam will briefly update and then you will be ready to play All future game content will be downloaded to the new folder D:\Games\Steam\SteamApps
8. HOW CAN I TRANSFER AA3 TO ANOTHER COMPUTER IF I USED STEAM
Answer:^ Go to Top
Steam offers a convenient backup system with their client. You will need approximately 5 gigs of space in order to transfer the program.
To Backup the Game:
- With the Steam Client open, go to "File" and select "Backup Games..."
- Select "America's Army 3" and click next.
- Select the location where you wish to store the game for the transfer.
- Click Next again to chose a name for the file backup. This step also allows you to break the backup into smaller parts. You can break them down into separate CD's, DVD's or by entering a custom size that is bigger than the size of the game, it will be compressed into a single file. (Ideal for using removal storage devices)
- Click Next again to start the backup process.
To transfer the Game:
Once the backup is complete, you are given the option to view the backup folder where you stored the file. Open up the folder you created to reveal folders labeled "Disk_#". Each folder listed is how many different allocations you separated the game into. Each one of these folders needs to be transferred to the same directory on the new computer.
To restore the game on the new computer:
- Confirm that all of the allocation folders are in the same directory on the new computer.
- Open the folder labeled "Disk_1" and launch the file "steambackup.exe".
- Select "Restore
". This will launch a new window with prompts - On the new window select Next to give you options with creating shortcuts to the game.
- Clicking next one more time will initialize the restoration process. After the process is finished you should now have the game in the steam client of the new computer.
9. HOW CAN I PROTECT MY STEAM ACCOUNT?
Answer:^ Go to Top
Steam Friends:
- Steam Support does not contact users over the Friends network - decline Friends requests from users you do not know.
- Steam Support will never need your password for any reason. Ignore any password request you receive.
- Remember, anyone can attempt to add you to their Friend's list
- Simply by observing your in-game nickname, or if they know your account's contact e-mail address - for this reason we recommend that you keep in mind that the users who have added you may not be people you have spoken with before.
- Users can change their Friends nicknames at any time.
Account Phishing:
Attempting to trick other users into providing password information is commonly called "phishing" - unfortunately, some individuals are using deliberately-deceptive Friends nicknames to request password information from other users. Steam Support does not use the Friends network to contact users, nor will we request CD Key information or credit card purchase information unless you have contacted us for assistance by using the Steam Support System.
Things to Watch Out For:
Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Your account cannot be stolen if you refrain from sharing your account and be aware of the following:
Requests for login and password information -
- Deny requests for login and password information from other users. Do not share your account login information with anyone. No reputable gaming clan will ask for your login information to join. Game server administrators do not need your Steam account information.
Unsolicited messages from "Steam Support" (Phishing Scams) -
- Ignore unsolicited messages from "Steam Support" unless the message originates from the support.steampowered.com domain.
Malicious programs in downloads -
- It is common for executable (.EXE) files, dynamic link libraries (.DLL files), and batch (.BAT) files being offered as parts of "mods" to contain malicious software designed to steal Steam account login information. Hacks are another very common source of malicious programs.
Examples of hijacking attempts - :
- A list of recent scams is maintained on the www.steampowered.com forums in the Hijacking Alerts thread.
General Security Recommendations:
Select a Strong Password -
- A strong password is a necessary first step toward ensuring the security of your account. Your password should meet all of the minimum requirements listed below:
- Use at least 6 characters
- Use a combination of uppercase and lowercase letters.
- Include at least one number within the password
- Do not use a name, a word that could be found in the dictionary, or a series of letters as it appears on the keyboard ("qwerty" and "12345" are not secure passwords)
- Use unique passwords
- Make sure you are using a different password for your Steam account, your Steam Support account, and your contact e-mail address.
- If you participate in any gaming forums, make sure that your username and password on the forum site is different from your Steam username and password.
Scan your computer -
- Regularly scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.
Avoid insecure computers -
- Avoid accessing your Steam Account from internet cafes or shared computers - if you must use an internet cafe or shared computer, make sure it has been scanned for viruses, trojans, and keyloggers.
Always log out of your account on shared machines -
- If the machine you use to access Steam has multiple users, be sure to exit and log out of Steam when you are done using the machine (if the "Remember Password" option is checked or if Steam is minimized to the System Tray but not fully closed another user may be able to access your account).

